Frequently Asked Questions

My message didn’t go through. What happened?

Make sure you have selected a recipient and that your message hasn’t gone over the 600 character count. Also, make sure that you have a return address and that the address meets USPS guidelines. (For example, don't use punctuation, make sure to abbreviate St, Rd, Ave, etc.)

Can I write to representatives outside of my district or state?

Absolutely. Type the first few letters of the name of the senator (or representative) you are trying to contact and then select the name from the listing.

Not all of my state and local representatives show up on my search. What am I doing wrong?

You aren’t doing anything wrong.  Chances are, you live in a highly-gerrymandered district. If you don’t find all of your representatives by entering your zip code, try clicking “Advanced Search”. Advanced Search uses your street address and your zip code to search for officials.

I thought postcards had to have a name and return address in order to be “officially counted”.

THM postcards DO have your name and return address, located in the field right above the recipient’s name and address.  When you share your postcard, this information is removed for your security.

How can I find addresses for the various departments (e.g. Department of Education, Department of Homeland Security) in Washington?

Unfortunately, we don't provide addresses for appointed or public officials in our database. Departments are bureacracies comprised of appointed officials.  These officials are not elected, and therefore, are not necessarily accountable to voters.  These officials only implement Executive Orders or legislation that has been voted on by Congress. On the other hand, elected officials have been voted in to represent their constituents and are much more likely to be held accountable.  If you have a concern about a particular bill or a particular department, it is more effective to contact your House or Senate Representative(s).  

Why can't I send postcards to multiple representatives with a single click?

We want to ensure that the postcards being sent to representatives via THM are personal, or at least addressed to the recipient.  It is NOT our goal to send 1,000 of the same postcard out; rather, it is our to send 1,000 unique postcards to an elected official. For this reason, you can only send one postcard at a time.  After you send a postcard you have the option to copy it.  Simply click the circular red pencil icon, and your message will preload into a new THM field.  We recommend you edit your card for accuracy before sending it to a different recipient.

What does the circular green "copy link" button do?

This useful tool helps you share your card with others, especially on social media.  After your card has been sent, you can share it directly to your wall by clicking the Facebook icon.  Or, you can click the "copy link" button and a copy of your card will be saved on your clipboard.  Once it is in your clipboard, you can save copies of your card on articles, in comments threads or send it in an email or text.

Why do you request donations?

Our operations exist solely because of the generosity of our donors.  Donations pay for postage and paper.  Without donations, we literally cannot continue to keep the mail going out to Washington (and your local government offices).

I notice that a lot of users don't sign their cards with their name. Why is that?

We at THM decided early on that we wanted our cards to serve a dual purpose. First, we want a physical card mailed with your sentiment to the government official of your choosing.  But second -and perhaps just as powerful- we want our users to be able to share their cards electronically but without compromising your own personal information. The sharing of cards (on Facebook, on Twitter, via email with co-workers or texting messages to friends and family) will empower you and others further to make positive social change and to make your voices known.  Shared cards can also be copied so that others can use your basic message to form their own card.  The recipient of the physical card will see that you are a "real person" because YOUR card contains your name and return address (this field is deliberately removed from the electronic version). We recommend signing your card with a more-generic phrase, such as "A Concerned Voter", "A New Mexican Constituent", etc. 

Why don't you offer the option to send postcards to elected official's residences (such as Mar-A-Lago or Paul Ryan's home)?

We will only send THM postcards to addresses listed on public record for elected officials.  To use alternative addresses could be construed as harrassment.

I love Tiny Hands Mail but I am concerned about privacy. Can I use THM without concern?

We completely understand your desire to preserve privacy and we will never sell names or addresses.

We’ve also taken steps to protect your privacy by:

1) Allowing you to choose the return address (although verifiable constituent addresses are more likely to be considered valid).

2) Never providing user return address information on Tiny Hands Mail shared on social media.

3) Creating practices against the use of your information that would violate your trust in us (i.e. a Privacy Policy that protects you)

As for verifying us you can also view Christian's social profiles on Facebook and LinkedIn:
If you have any specific concerns you can reach us at info@tinyhandsmail.com.

Are postcards completely private?

The real answer to this is "no".  Any postcard - whether it is a THM sent to a Senator or a palm tree postcard mailed to your niece while you vacationed in Florida - is unsealed and therefore can be read by anyone who encounters it.  It is very likely that your postcard will be read and accounted for by a staffer, not necessarily the elected official.  Also, once a postcard is sent, it then becomes "property" of the recipient.  Officials could even share your card with colleagues or make your card public if they so choose.  In a nutshell, postcards are not private.  Write judiciously.  

Are you a non-profit?

At this time, no.  We want our vision to be agile and to mold with the rapidly-changing market of amplifying democracy.  In order to respond quickly, we need to be able to make changes to our scope and vision without approval of a board of trustees.

I'm ready to write but not sure what to say. Where can I find some inspiration?

Writing is challenging, and the complexity of the issues doesn't help.  Fortunately, many users are sharing the postcards they have written on Twitter.  Follow us there and see what others are sharing.  Additionally, we frequently post articles and writing ideas about current issues on our Facebook page.  'Like' or 'follow' us there as well!  

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